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Delete your Ballers account
You can delete your Ballers account and its data at any time. Do it yourself in the app, or ask us to do it for you. This page explains both routes, exactly what is removed, and the small amount we are required to keep.
Delete it yourself, in the app
- Open Ballers and sign in.
- Go to the Profile tab.
- Tap Account.
- Scroll to the bottom and tap Delete Account.
- Type Delete to confirm.
Your account and data are removed straight away, and you are signed out. This cannot be undone — a deleted account cannot be restored, and signing up again with the same email creates a new, empty account.
Or ask us to delete it
If you can no longer sign in, email us from the address on your Ballers account and say you want it deleted. We will confirm and delete it within 30 days, usually much sooner.
Email a deletion requestWhat gets deleted
- Your profile: name, username, photo and player ratings
- Your phone number and contact details
- Your login, so you can no longer sign in
- Every game you joined, and the games you organised
- Your friendships, groups and invitations
- Messages you posted in game chats
- Your match stats, results and performance history
- Photos and images you uploaded
- Venue bookings made under your account
What we keep, and why
Two things outlive the account, because the law and other people's records depend on them. Neither is used to contact you or to rebuild your profile.
Payment records
Where money changed hands, the transaction record is kept for accounting and tax purposes, with your personal details unlinked from it. Payments themselves are processed by Stripe, who keep their own records under their retention rules.
Terms acceptance log
A dated line recording that the terms were accepted, and which version. It holds an account identifier and no name, email or phone number, and exists so we can show what was agreed and when.
If you owe money for a game
Deletion is held back while you still owe an organiser for a game that is being settled — otherwise the cost would fall on them. Pay your share, or ask the organiser to close the reimbursement, and deletion will go through. If you are stuck, email us and we will sort it out.
Questions
Email ballersapp.contact@gmail.com and we will get back to you.